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| Contact Support |
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| For questions regarding our products and services please call 03 9694 4244 or email support@gtcentral.com.au and we will respond shortly. |
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In many small businesses, the ICT Support or Helpdesk is simply one person with a phone number and a more or less organized idea of how to handle the problems that come in. However larger companies with larger call volumes use software solutions to effectively track and respond to the problems raised. The result is a more efficient and responsive support team, happier users and better reporting metrics.
GTcentral implement cost-effective yet fully-featured ticketing and knowledgebase systems with intuitive web-based interfaces that allow staff or customers to see at a glance the logged issues, their current status and assignment.
End users who submit queries either via the web interface or by email receive a ticket number notifying them that their request has been received and is being processed. The system can be configured to escalate support jobs that have not been completed within a set timeframe which ensures that all jobs are responded to promptly and are not lost or forgotten. Solutions to common problems can be stored in the Knowledgebase and made available for future reference by users which can help reduce the number of issues raised.
For more information about our HelpDesk Solutions please contact us.
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